Refund policy

Refund Policy
Last updated: October 20, 2026

60-day Stay Warm guarantee
Wear your Heated Summit gear outside for up to 60 days from delivery. If it doesn't keep you warm enough, send it back for a full refund. Worn is fine. Please return it clean, with its battery and charging cable.

How to start a return
1. Email hello@heatedsummit.com with your order number and the items you're returning.
2. Within one business day we email you a free prepaid return label for US addresses.
3. Pack the item with its battery in the original box if you still have it, attach the label and drop it off.
Please email us before sending anything back, so we can match the parcel to your order.

Return shipping
Returns within the 60-day guarantee are free. We pay for the return label.

Free size exchanges
Ordered the wrong size? Email us within 60 days of delivery. We send a free return label and ship the new size as soon as the carrier scans your return.

Refunds
We refund you within 10 business days of receiving your return, to your original payment method. Your bank may take a few extra days to show it. If you return part of an order that used a kit discount (any 2 save 15%, any 3 save 25%), we refund what you paid for that item after the discount.

Damaged, faulty or incorrect items
If something arrives damaged, doesn't heat, or isn't what you ordered, email us a photo or short video with your order number. We send a replacement or a full refund at no cost to you.

2-year warranty
Heating elements and batteries are covered against defects for 2 years from delivery. If one fails in normal use, we repair, replace or refund it. The warranty doesn't cover damage from washing with the battery inside, using a different battery or charger, tears or burns, or normal wear of the fabric.

Items we can't accept
Gift cards can't be returned.

Contact
hello@heatedsummit.com